PRIVACY POLICY AND COOKIE NOTICE

Photography, Video and Marketing Content

Radiant Heart may occasionally take photographs, videos or audio recordings during workshops, retreats, classes, corporate wellness events or other activities for promotional, educational or marketing purposes.

Reasonable efforts will be made to notify participants when photography or recording is taking place.

Participants who do not wish to appear in photographs or recordings should

notify Radiant Heart before the event or session begins.

Where a participant has requested not to be photographed or recorded, reasonable efforts will be made to respect that request.

Radiant Heart retains ownership of all photographs, videos and recordings created during events and may use such material on its website, social media platforms, marketing materials and promotional content unless a participant has expressly opted out.

Private one-on-one sessions will not be recorded without the client's prior consent.

Introduction

Radiant Heart respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, book services or participate in our wellness activities.

By using our website or services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

Responsible Person and Information Officer

Radiant Heart is responsible for the personal information collected through this website and our services.

Business Name: Radiant Heart

Responsible Person: Naazi Shenbuckus

Email: shenbuckus@gmail.com

Mobile: 082 936 0582

Location: Bryanston, Johannesburg, South Africa

Any privacy-related questions, requests or complaints may be directed to the above contact details.

Personal Information We Collect

Depending on your interaction with us, we may collect:

Personal Details

Name and surname
Email address
Mobile number
Physical location or address where relevant

Booking Information

Appointment requests
Workshop registrations
Retreat registrations
Corporate wellness enquiries

Wellness Information

Where necessary to provide services safely, we may collect limited information relating to:

Physical health considerations
Medical conditions disclosed by you
Pregnancy status
Injuries or physical limitations
Wellness goals

This information is only collected where relevant to participation in our services.

Website Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Website usage information
Pages visited
Referral sources

This information is generally collected through cookies and website analytics tools.

Why We Collect Your Information

We collect and process personal information to:

Respond to enquiries
Provide wellness services
Process bookings
Communicate regarding appointments and events
Deliver workshops and retreats
Improve our services
Maintain business records
Comply with legal obligations
Protect the safety of participants

We will only collect information that is reasonably necessary for these purposes.

Special Personal Information

Some wellness services may require the collection of limited health-related information. Where health information is collected:

It will only be collected with your knowledge and participation.
It will only be used for the purpose for which it was provided.
It will be treated confidentially.
It will not be sold or shared for marketing purposes.

Participation in wellness services is voluntary.

How We Store and Protect Information

Radiant Heart takes reasonable technical and organisational measures to protect personal information from:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

While reasonable precautions are taken, no electronic system can guarantee absolute security.

Sharing Information with Third Parties

Radiant Heart does not sell personal information.

Information may be shared with trusted service providers where necessary to operate our business, including:

Website hosting providers
Booking systems
Payment service providers
Email service providers
Technology support providers

These providers may process information on our behalf and are expected to maintain appropriate security measures.

International Data Transfers

Some technology providers used by Radiant Heart may store or process information outside South Africa.

Where this occurs, reasonable steps will be taken to ensure that personal information receives an appropriate level of protection.

Retention of Information

We retain personal information only for as long as reasonably necessary:

To provide services
To comply with legal obligations
To resolve disputes
To maintain business records

Information that is no longer required will be deleted, destroyed or anonymised where reasonably possible.

Your Rights Under POPIA

Subject to applicable law, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of information where legally permissible
Objection to certain processing activities
Withdrawal of consent where processing is based on consent

Requests may be submitted to:shenbuckus@gmail.com

Reasonable proof of identity may be required before requests are processed.

Direct Marketing

Radiant Heart will only send marketing communications where:

You have requested information,
You have provided consent, or
We are otherwise permitted to do so under applicable law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

Children's Privacy

Radiant Heart does not knowingly collect personal information from children without the consent of a parent or legal guardian. Where participation involves a minor, parental or guardian consent may be required.

External Websites

Our website may contain links to third-party websites. Radiant Heart is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites.

COOKIE NOTICE

1What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites function correctly and may improve your user experience.

Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website to operate properly. Examples include:

Security functions
Session management
Form submissions
Booking functionality

These cookies cannot usually be disabled without affecting website functionality.

Analytics Cookies

These cookies help us understand how visitors use our website.

Examples may include information relating to:

Pages viewed
Time spent on pages
General visitor behaviour

This helps improve website performance and user experience.

Marketing Cookies

If marketing tools are used, cookies may help us:

Measure advertising performance
Understand website traffic sources
Improve future marketing campaigns

Managing Cookies

Most web browsers allow you to:

Accept cookies
Reject cookies
Delete existing cookies
Receive notifications when cookies are used

Disabling cookies may affect certain website functions.

Changes to this Privacy Policy

Radiant Heart may update this Privacy Policy and Cookie Notice from time to time.

The latest version will always be available on the website.

Continued use of the website following updates constitutes acceptance of the revised policy.

Complaints

If you believe your personal information has been processed unlawfully, please contact Radiant Heart first so that we may attempt to resolve the matter. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)

Website: https://inforegulator.org.za

General Enquiries: PAIAComplaints@inforegulator.org.za